Frequently Asked Questions

1. What is Pashmina?
Pashmina refers to a fine type of cashmere wool obtained from the undercoat of Changthangi goats found in the Himalayan regions. It is renowned for its softness, warmth, and luxurious appeal. 

2. Are all your products authentic Pashmina?
Yes, at Pashmina Valley, we pride ourselves on offering 100% authentic Pashmina products. Each item is handcrafted by skilled artisans using traditional techniques.

3. What kind of products do you offer?
We offer a wide range of products, including:

  • Pashmina Shawls
  • Stoles
  • Suits (Tilla Suits)
  • Women’s Kurtas
  • Pherans
  • Gents Pashmina Items
  • Sarees
  • Lehengas

Explore these collections in our Shop section.

4. How do I care for my Pashmina products?
To maintain the quality and longevity of your Pashmina:

  • Dry clean only.
  • Store in a clean, dry place.
  • Avoid direct sunlight and moisture.
  • Use a muslin cloth bag for storage to protect it from moths.

5. What is the Neel-o-Safaid Collection?
The Neel-o-Safaid collection is our premium line of handpicked Pashmina shawls that reflect timeless elegance and craftsmanship.

6. How can I place an order?
You can place an order directly on our website, pashminavalley.com. Browse the product categories, add your desired items to the cart, and proceed to checkout.

7. Do you ship internationally?
Yes, we offer international shipping. Shipping charges and delivery times will vary depending on your location.

8. How long will it take to receive my order?

  • For domestic orders: 5-7 business days.
  • For international orders: 10-15 business days.
    Delivery times may vary due to unforeseen circumstances.

9. What payment methods do you accept?
We accept:

  • Credit/Debit Cards
  • Net Banking
  • UPI Payments
  • PayPal (for international customers)

10. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking link via email or SMS to monitor its progress.

11. What is your return and exchange policy?
We accept returns or exchanges within 7 days of delivery, provided the item is unused, in its original condition, and with tags intact. Custom orders or personalized items are non-returnable.

12. How do I contact your team for queries?
For any queries or assistance, you can:

13. Do you take bulk or custom orders?
Yes, we accept bulk and custom orders for special occasions, events, or gifting purposes. Please contact us directly for details and pricing.

14. What makes Pashmina Valley unique?
At Pashmina Valley, we bring you a curated selection of authentic Pashmina products that celebrate artistry, tradition, and luxury. Each piece tells a story of heritage and craftsmanship.